Refund policy
Return & Refund Policy
This Return & Refund Policy applies to all products purchased through Cozyvera (cozyvera.us). We are committed to providing quality furniture and ensuring a smooth shopping experience for every customer.
Return Window
We accept returns within 30 days of the delivery date. If more than 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.
Return Eligibility
To qualify for a return, your item must meet the following conditions:
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The item must be unused, undamaged, and in its original condition.
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The product must be returned in its original packaging with all included accessories and components.
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You must provide a valid proof of purchase or order confirmation.
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Bar stools and other furniture must not show signs of assembly damage, misuse, excessive wear, stains, or alterations.
Items returned without prior authorization will not be accepted.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items (if marked as non-returnable)
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Customized or personalized products
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Products damaged through improper use or normal wear and tear
How to Start a Return
To request a return, please follow these steps:
Step 1: Contact our customer support team at support@cozyvera.us or call +1 (407) 249-9763 within the return period.
Step 2: Provide your order number, reason for the return, and photos if the item is damaged or incorrect.
Step 3: If your return is approved, we will provide return instructions and, when applicable, a return shipping label.
Please do not send any products back before receiving return authorization.
Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, Cozyvera will cover the return shipping costs and provide an appropriate solution, including a replacement or full refund.
Customer-Initiated Returns
If you wish to return an item because you changed your mind or ordered the wrong product, return shipping instructions will be provided after your request has been approved. Return shipping costs may be the responsibility of the customer.
Restocking Fee
We do not charge any restocking fees on approved returns.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Exchanges
If you would like a different product, we recommend returning the original item first. After your return has been approved, you may place a new order for the replacement item.
Order Cancellation
Orders may be canceled before they have been shipped. Once an order has been dispatched, it can no longer be canceled and must instead follow the standard return procedure after delivery.
Return Address
Please do not return products to the manufacturer.
After your return request has been approved, items should be returned to:
Cozyvera
10604 Fairhaven Way
Orlando, FL 32825
United States
Please contact us before shipping your return, as specific return instructions may apply.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Brand: Cozyvera
Website: cozyvera.us
Email: support@cozyvera.us
Phone: +1 (407) 249-9763
Address: 10604 Fairhaven Way, Orlando, FL 32825, United States